Return Policy
You may return most new, unopened items with original tags and packaging, sold and fulfilled by Dutyshop within 45 days of dispatch for a full refund.
You may be eligible for a return or exchange:
If you aren’t satisfied with your item or in case there is an issue with the package delivered such as wrong, missing or damaged items.
Please confirm with our customer support team the eligibility for an exchange or return before sending the items back.
“The 45-Day Money Back Guarantee” is available under the following circumstances:
- Item must be returned to us with proof of purchase such as Order ID, Invoice ID, Transaction ID within 45 calendar days from the date of dispatch.
- Return must be authorized by Duty Shop via email in advance.
- Item must be returned in its original condition; packaging must not be broken where applicable.
- You must provide photographs clearly showing the problem with the item.
Please Note:
- Return postage and handling is the buyer's responsibility.
- Refund does not include original shipping cost. Refund method will be the same as the payment method. In cases where this is not possible for a technical reason, an alternate refund method will be determined by Duty Shop.
Duty Shop may reject any returns under below circumstance at our discretion:
- Exact sizing details are included in the description and the size you choose does not fit you well
- The 45-Day Money Back Guarantee period is expired
- The order was placed by mistake but wasn't canceled within 12 hours
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If your request for return is approved, then your compensation will be processed, and we will then be able to provide you with the refund, store credit or an exchange for another item of the same value.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.